Testimonials

March 2018
Description Of Work:
Performed Spring Maintenance

Comments:
I have used these folks since 2004 when they fixed a problem with my AC that NO ONE ELSE could. The AC in this home was an after thought and not designed at all. These guys came in put the inside unit in the breezeway where it belonged, added a return air duct and changed the duct work for maximum air flow. Dropped my electric bill by 60%. Since then they come twice a year- once for heating once for AC. I have had great performance and only one repair in 14 years and that was a lizard getting across the leads of the starter capacitor. From office/reception to guys that do the field work these guys are awesome! Everyone I send them to is happy. It is all about the professionalism and quality of work. -Joe F.


March 2018
Description Of Work:
Performed Spring Maintenance

Comments:
Jim, the technician, was very professional in performing maintenance to my system. He went out of his way to suggest replacing a couple of the vents to redirect the air flow properly towards the windows, which take in much of the heat from the sun. He went over all the results of his testing and adjustments. He kept me informed when he was held up by heavy traffic so I wouldn’t be waiting on him. I can’t believe I was charged only $59.00 for the hour he was here. I was just as impressed with the level of Jim’s service as I was when Total Comfort installed my replacement system 2 years ago. -Fred S.


July 2017
Description Of Work:
Installed 3-ton Amana System

Comments:
Mr. Dean came out and evaluated our system that was way over due for replacement. He offered us a number of options including duct work replacement (35 yr old house). His team was very thorough and informative upon installation. I would use them again and have told a number of neighbors about how great of a job they did. -Todd P.


July 2017
Description Of Work:
Installed a 3.5 ton Trane unit

Comments:
The compressor went on our 11 year old Amana A/C. I already had a diagnostic done by another company but wanted a second opinion so Larry came out and gave me a price on a new A/C system. He explained that although the coil did not need replacement yet, it would make more economical sense in the long run to replace the entire system now due to its age and it being an R-22 unit. The techs replaced the system and Paul (the license holder) was on hand to oversee the job. It all went well so I hired them again to do a diagnostic on a second system, which needed a drain cleared. Jim came and cleared the drain. I give this company an overall A because of their work ethic and a C on prices because I believe they were fair prices based on the equipment and work done. -Joanne B


Description Of Work:
Installed new AC, furnace, coils, and media filter.

Comments:
Sales quote was a free, in home visit. They were very educational and demonstrated expert knowledge of the systems they sell. They provided a quote with model numbers and various options. Questions via email and phone were answered promptly. Install day, the installers were profession, took pains to keep things clean, and painless. They reviewed the system features and even suggested a low cost supplier for the filters.


Description Of Work:
Installed 2 two stage condensing air conditioning units, furnaces, coils, plenums, whole house filters and disposed of existing equipment. Total Comfort provided knowledgeable technicians, an accurate assessment of our cooling/heating needs and performed the replacement/installation in a timely manner.

Comments:
The owners of the company arranged every detail and implementation of this process went smoothly. They provided a very accurate quote and performed the work in detail. There was always a supervisor present. The crew was prompt and considerate of our home, working efficiently, productively and the entire process was finished in less than two days. They followed up with each of our concerns and trained us on how to use our system. This replacement was a large household purchase, we received three quotes and ultimately we chose Total Comfort because they always do what they promise they will do.


Description Of Work:
They put in an air conditioning and heating into my husband’s garage.

Comments:
It’s been wonderful. He was professional. He gave me good advice on what to use or what to get for the garage. He ordered it and put it in. I haven’t had any issues since the service has been provided.


Description Of Work:
They installed two new air conditioners and two new furnaces, removed the older ones, and updated the wiring.

Comments:
This was a very positive experience. The owner worked very patiently with us, gave us several options, and once we made our decision, he was very prompt in installing the units. Once installed, the owner spent quite a bit of time with us making sure we knew how to program the units. We experienced a glitch a week later, and the owner called us right back (on a Sunday morning), and gave us a solution which fixed the problem. There was no pressure to hurry our decision. We liked having the different options so we could choose which worked best for us.


Description Of Work:
The provider provided and installed two A/C & heating system.

Comments:
The project went very well. Before providing a cost the sales rep and installation foreman evaluated our home, and made recommendations on what to do and what not to do. They recommended a very efficient Trane system, not a cheap brand. After a little bit of negotiating on the price, Total Comfort A/C installed the equipment promised at the time promised. The only change was one which we requested and it was done for a reasonable price. This is the second time we have had Total Comfort A/C install systems. Both times as promised in regard to cost and installation. The first system was significantly less expensive than a competitor, on the second system we did not get a competitors bid but did some research on the cost of the equipment to negotiate a fair price. Total Comfort A/C has provided very good after sales service and maintenance for our home and the technicians do not recommend work that is not in your long term best interest. Good company. As with all work I recommend you get an itemized estimate so you can evaluate what you are getting for your money and that it is a fair price for both parties.


Description Of Work:
Installed new air conditioner system and duct work.

Comments:
Did a great job and worked until 9:00 pm so I would not be without air conditioning for the night.
I highly recommend this company they are very professional and truly care about the customer.


Description Of Work:
Air Conditioner repair

Comments:
We called Total Comfort on a Monday evening and left a message. They responded promptly Tuesday morning and had a service man out here within two hours. He did an excellent job, correcting mistakes made by a previous provider. He was very thorough, checked and rechecked everything he did. Went above board checking out things that were not even related to the original problem. All work is guaranteed. Very polite, very professional. I certainly will use them again and recommend them to friends. The price was very reasonable compared to other companies we have used.


Description of Work:
Quoted a price on A/C units.

Comments:
The salesperson was on time and explained the different air conditioner units to fit my needs in detail.  I had other A/C issues that he found and no other salesperson found.  Used another company because of the price of the air conditioner unit we decided on.


Description of Work:
Installed Trane a/c and heater, thermostats

Comments:
They worked very hard and took extra care to meet all my concerns


Description Of Work:
Replaced complete HVAC system for home

Comments:
Excellent. Paul is a very comfortable and professional person to talk to. I received five estimates to replace my system. Two were high. One was low. Then Paul and one other installer cam in very close together. Paul was slightly more expensive than the other HVAC Company. But the rep from the other company missed our first appointment and was late for the second appointment. Paul gave us a very good presentation on what to expect. He told us the different systems, and suggested that for us a least expensive system was actually the better choice. The install team showed up on time and took great care during the install. Very happy overall.


Description Of Work:
Replaced a/c and furnace system

Comments:
Overall experience with all personnel has been a pleasure from getting the estimate to the installation and a couple of tweak calls since the initial install.


 Description Of Work:
I am very pleased with the installation of a new heat pump at my condominium installed by Total Comfort.  I believe I received a good deal, the installer was superb and the person who sold me the system was also superb.  He took the time to listen to my wants and needs.  He was patient and explained the answers to all my questions, and looked at my condo and recommended the best HVAC system I needed.

Comments:
I was very pleased with the buying and installation of my heat pump system. I would highly recommend Total Comfort A/C Systems to anyone.


Description Of Work:
Contractor installed 3 complete very high efficiency Trane XV20 systems at residences (2 at one house, 1 at the other)

Comments:
I selected Total Comfort A/C after price shopping a number of other contractors (and equipment other than Trane).   Total A/C prices were very competitive for the high-end Trane equipment that I had selected and they were certified by Trane as a “top tier certified installer”- I spoke to other Trane Certified Comfort Specialist firms as well).   Total Comfort showed up for the installation timely on the agreed installation day and immediately got to work.   One of the owners of the company, Paul Hall, was present for the majority of the installation at all of the key points (installation took about 3/4 of a day for each of the three systems).  Paul is clearly an expert in the AC business (not only on the operational/installation aspects, but he is highly knowledgeable regarding the technical aspects of the systems (equipment design and sizing, air flow calculations and temperature control dynamics, and most importantly how to install systems such that the efficiency of the units is actually realized by the homeowner.  I was impressed by the fact that he checked to ensure that not only was the equipment correctly spec’d, but was a perfectionist in checking his crew’s set-up, e.g., joint and duct sealing, charging of these sophisticated systems, code compliance (I had a number of items that had to be corrected that were no longer code compliant) and they even did a very good job leveling my old condenser/compressor concrete pad that was installed poorly by original homebuilder.  His crew was obviously very experienced (especially the manager of the crew – who was onsite for the entire time and did much of the specialized work himself, while rest of crew did more of the manual labor).   I spent quite a bit of time up front defining the scope of work and ensuring expectations were fully aligned with Larry Dean (probably a good bit more than most and probably drove them a little bit crazy); however, must say that they fully delivered what they had promised up front.   I know that for the very high end systems I purchased (20 SEER, fully variable communicating systems), their prices were competitive.   Initially, I had priced the more middle of the road equipment with quite a few other installers, but not with Total Comfort A/C, so not sure how competitive on that basis.   I only priced three contractors for this high end equipment and while the high SEER fully variable hardware is expensive, Total A/C was very price competitive on the total job scope.   Only (very minor) nit was that I had to follow-up a couple times on a couple of A/C grills they were going to switch out that they didn’t have on the day of the install, but this was about a $20 value on a $30,000 job, so hesitate to even mention and they did fully come through and install the grills afterward.  In summary, I would have no reservations in fully recommending Total Comfort AC – great job!

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